Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to EmikoBlue.com indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by EmikoBlue.com. 

EmikoBlue.com reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on EmikoBlue.com you grant us the right to add your contact details to our database and email transaction order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service Team at customerservice@emikoblue.com and we will remove you from marketing communications.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. EmikoBlue.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting an order. EmikoBlue.com is a reseller to end user customers. We do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by EmikoBlue.com

Liability

EmikoBlue.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using your details provided. All received monies will be refunded using the method received.

Shipping Information

Flat rate Australia wide $7.95 
Express Post flat rate Australia wide $18.95
Flat rate New Zealand $18.95

Same Business Day Shipping

We do everything we can to ensure you get your order as quickly as possible. 

Our goods are sent via Australia Post within Australia and New Zealand. Orders placed before 1pm AEST will be delivered within 2-7 business days. This may take longer in some rural areas, during sale periods and on public holidays. 

Delivery times provided by Emiko Blue are estimates only. 

For your convenience we deliver to PO Box addresses.

Express Shipping

We understand that some things get left to the last minute! We offer express shipping via Australia Post. Orders must be placed by 1pm AEST for next day delivery. Please allow extra time outside of major city CBD postcodes as Australia Post's next day guarantee may not apply. Click here for further information on Australia Post Express Post to your region from Crows Nest NSW.

International Shipping

Emiko Blue currently only ships to New Zealand at this time. The flat rate shipping rate for New Zealand is $18.95. Please note this is transport costs only and does not cover import liabilities that may be applied by the Government of the destination country. 

Some orders may incur a customs or import duty charge. Emiko Blue does not have any control over these charges or are unable to advise what they will be, as it is based on your countries regulations and compliances. For further information please contact your local customs office. 

All charges are to be paid by the customer on delivery of the order. Orders cannot be returned to sender and Emiko Blue will never pay the customs charges on your behalf. If you refuse to pay these changes your parcel may be abandoned, and Emiko Blue will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Refunds and Returns

Here at Emiko Blue we are committed to customer satisfaction- we aim to make all aspects of ordering as hassle free as possible, especially returns. 

If for any reason you are unhappy with your merchandise and you would like to return it, please email us at customerservice@emikoblue.com so we can assist you.  All returns must be received within 21 days of the purchase date to receive an exchange or refund. Sale items are non-refundable.

The original shipping and handling charges are non-refundable. If an item is returned, the shipping cost will be at the customer’s expense. A copy of the receipt must be enclosed with the returned items. The items must be unopened, unused and resalable condition.
Any items that are faulty, were damaged in transit or were not as ordered can be returned within 21 days of the purchase date but will not be accepted unless you contact us at customerservice@emikoblue.com prior to returning your item and a copy of your receipt is enclosed with the returned items. 

Where a refund is requested we will credit your original method of payment with the price of the returned goods, excluding delivery (unless goods were faulty, damaged in transit or not as ordered). 

Emiko Blue takes no responsibility for returns lost in transit.

How to return/exchange a product?

After contacting us, carefully package the product up, enclose a copy of your receipt, affix the correct postage and send it to: 

Customer Service
Emiko Blue
PO Box 1015,
North Sydney NSW 2059
Australia 

Change of address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made prior to the order being processed. Where possible Emiko Blue will accommodate address change requests. 

Emiko Blue takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Pricing

Prices are subject to change without notice. All prices are quoted in Australian Dollars and include GST. All credit cards are charged in Australian Dollars.

Copyright and Trademark Notice

This site is owned and operated by Emiko Blue. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Emiko Blue. 

All software used on this site is the sole property of Emiko Blue or those supplying the software. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted or distributed in any form or by any means without Emiko Blue prior written permission. 

All rights not expressly granted are reserved. 

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and result in criminal or civil penalties.

Accuracy and Typographical Errors

We have made every effort to display as accurately as possible the colours of our products that appear on this site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. 

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, EmikoBlue.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. 

EmikoBlue.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

If your credit card has already been charged for the purchase and your order is cancelled, EmikoBlue.com shall immediately issue a credit to your credit card account in the amount of the charge.